Shipping and Returns

Customer Service Policies

Shipping Policy

Shipping is FREE when you spend $50 or more. Just select the option when checking out.

We provide shipping via USPS to all retail orders within the U.S. We will ship orders the same day it is ordered, as long as it is placed before 2PM MST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive. We do not ship to Utah, or out of the country at this time, due to laws governing those potential areas.

Missing an Item?

If you are missing an item from your order, please contact us at info@cloudypeakvapes.com within one business day of receipt to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment. We reserve the right to request a photo.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us at info@cloudypeakvapes.com. Please provide a photo of the incorrect item you received and e-mail it with the contact. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

Backordered Item

If an item that you selected is backordered, we will contact you and explain the situation.  You will always have the option of a store credit or refund for the backordered item.  You may also choose to be informed when the item comes back in stock.  If we are not able to reach you on the phone number or email you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same day it is placed, before 2:00 p.m. MST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at info@cloudypeakvapes.com.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo to info@cloudypeakvapes.com, so we may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Cancelling/Changing Orders

We are unable to make changes to orders once they are placed by our customers. If you would like to make a change to an order you have placed please contact us at info@cloudypeakvapes.com for assistance. In certain instances we may be able to modify the order as per request. This is at our discretion. If you need to cancel an order contact us immediately at info@cloudypeakvapes.com. If the order has shipped already the customer will be responsible for shipment back to us.

 Returns and Exchanges

If a product is unopened, and the packaging is not damaged, you may contact us within 5 days, and you may return the item for either a refund, or store credit. Their may be a restocking fee assessed. No returns are allowed for coils, wire, liquid, batteries and other items which may be added at a further date. Any item which has been used may not be returned unless said item is defective. Please don't hesitate to contact us with any questions or concerns.